If your camera won't charge, try these steps:
1. Check Power Source: Ensure your adapter, outlet, and USB cable are working. Try plugging in another device to confirm this. Or try to change them.
2. Clean Charging Port: Remove dust or debris from the port with compressed air or a brush.
3. Hold Power Button: Press and hold the power button for 20 seconds when charging to force-start the camera.
4. Email Support: If issues persist, email customer support. Provide your order number, SN number and a video of the charging process. Mention the steps you've already taken to prevent redundant requests.
The serial number usually starts with 10 or 11 and can be found on a sticker labeled "SN:" or within the app's camera information section.
Email: customer@zumimall.com